Using data in online sales in nothing new. eCommerce brands have been using data to drive sales, reach new audiences and upsell for the better part of two decades. But customer and audience data has gotten deeper, wider and even more useful.
It’s nearly 2020, and every eCommerce brand should be using key metrics to pinpoint advertising, boost sales and improve fulfillment.
Emma Miller , Senior Editor at Bizzmark, calls metrics the “one thing that can make or break your online presence.” She goes on: “To succeed in the competitive online market, you need to set measurable goals, choose the right metrics to track, and analyze your online performance continuously.”
There are dozens of different advertising metrics you can track across many different channels and platforms. Some for search, others for social and still others for paid advertising.
According to one guide from Klipfolio, setting up measurable marketing metrics can help you track digital marketing performance across SEO, social media growth and more: “With such a wide variety of channels being used, it’s important for marketing teams to actively track progress and performance in real-time with the right marketing metrics.”
So which are the ‘right’ marketing metrics? These are the five we recommend eCommerce brands start with.
Marketing and sales are more connected than ever before, so some of these sales metrics overlap with advertising metrics. Track these KPIs to see how well your storefront is doing once people land there.
Context: Your relationship with customers doesn’t end once you make a sale. How can you improve their experience through the last mile?
As a bonus, look at Net Promoter Score as a good final indicator and relevant metric. NPS takes into account ad effectiveness, storefront engagement, and shipping satisfaction, bringing all three areas under one roof.
With multichannel eCommerce, you can’t separate out marketing efforts from your sales or your inventory management from your sales. Your efficiency in marketing will affect the size of your sale, the size of your sale will affect your shipping costs, your shipping costs will affect your profitability, your profitability will affect your ad spend… you get the idea, right?
They are all interconnected, and you should treat them as such.
To keep things straight in multichannel eCommerce, you’ll need two things: a short list of critical KPIs for your eCommerce brand and a way to visualize how these metrics interplay, ultimately affecting your bottom line. You can use the metrics identified above as a starting point, and narrow them down based on what is most important to your brand.
Changing your mindset to think of marketing, sales and fulfillment as part of the same entity is one thing. But actually bringing them under one roof is another.
Having the platforms separate doesn’t mean your metrics have to remain in a silo. You can use a profit analytics dashboard, for example, to bring together the most relevant metrics for advertising, sales and fulfillment. Monitoring your profit and marketing performance in eCommerce shouldn’t be hard — and a single dashboard for all your metrics makes it easier.
Featured image via DepositPhotos .